Privacy Policy

Effective Date: July 29, 2025

At Wags & Wild Dog Spa, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, book services, or interact with us online.

1. Information We Collect

We may collect the following types of information when you use our website or services:

  • Personal Information: Name, email address, phone number, billing details, and pet information provided when booking appointments or creating an account.

  • Payment Information: Collected securely through our payment processor. We do not store full credit card details.

  • Website Usage Information: IP address, browser type, pages visited, and cookies that help us improve site performance and user experience.

2. How We Use Your Information

We use your information to:

  • Book and manage appointments.

  • Process payments securely.

  • Communicate updates, promotions, and important service information.

  • Improve our website, services, and customer experience.

  • Comply with legal and regulatory requirements.

3. Sharing Your Information

We do not sell or rent your personal information. We may share limited information with:

  • Service providers (such as payment processors and scheduling platforms) who help us operate our business.

  • Legal authorities when required by law.

4. Cookies & Tracking

Our website may use cookies and similar technologies to enhance user experience, analyze trends, and gather website traffic data. You can adjust your browser settings to refuse cookies, though some features may not function properly.

5. Data Security

We take reasonable precautions to protect your personal information through secure servers, encryption, and limited access protocols. However, no method of online transmission is 100% secure.

6. Your Rights

You have the right to:

  • Access, update, or request deletion of your personal information.

  • Opt out of marketing emails at any time by using the “unsubscribe” link in our messages.

7. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect information from them.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be posted on our website with the effective date at the top.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Wags & Wild Dog Spa
1853 Polk Street, Chattanooga TN 37408
423-933-2266
grooming@wagsnwildspa.com